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11 det FAQ — answers to all your questions

Everything you need to know about registration, login, bonuses, payments, and betting — all answered in plain language.

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Account & Registration

Answers to all questions about registration, account verification, profile updates, and login.

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Deposits & Withdrawals

Payments via bKash, Nagad, and Rocket — covering minimum amounts, processing times, and how to resolve payment issues.

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Bonuses & Promotions

Details on the welcome bonus, daily offers, cashback, referral bonus, and turnover requirements.

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Betting & Sports

Questions about betting rules, understanding odds, live betting, bet cancellations, and results.

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Security & Privacy

Everything on password resets, two-factor authentication, data protection, and account security.

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VIP & Points System

Information on VIP levels, how to earn points, VIP perks, and the loyalty program.

Account & Registration

Signing up at 11 det is quick and easy. registration page and fill in the form with your mobile number, password, and required details. Once your OTP is verified, your account will be activated. The whole process takes just 2–3 minutes. Any Bangladeshi mobile number can be used to register.

You must be at least 18 years old to register at 11 det. This is part of our responsible gaming policy. Underage registration is not permitted and will be confirmed during verification. To learn more, Responsible Gaming Visit the page.

No, each person is allowed only one account. Opening multiple accounts using the same mobile number, device, or payment method is against the rules and may result in all accounts being permanently banned.

First, make sure you're entering the correct mobile number and password. The password is case-sensitive, so check your capitalization. Too many failed attempts may temporarily lock your account — in that case, login page Use the "Forgot Password?" option or email support@11det.com.

Yes, after logging in you can update your name, email, and certain details from the profile section of your dashboard. To change your mobile number, you'll need to contact the support team, as it's tied to the verification process.
Deposits & Withdrawals

After logging in, click the "Deposit" button on your dashboard. Choose your preferred method — bKash, Nagad, or Rocket — enter the amount, and complete the transaction. Your balance will be updated instantly upon success.

The minimum deposit at 11 det is ৳200 and the minimum withdrawal is ৳500. These limits are set with the convenience of Bangladesh mobile banking users in mind.

Withdrawals typically arrive in your mobile banking account within 15 minutes to 1 hour of your request. There may be slight delays during peak hours, but if it takes more than 24 hours, please contact support.

First, wait 5–10 minutes. If the funds still haven't arrived, email support@11det.com or reach out via live chat with your transaction ID or a screenshot. Our team will verify and resolve the issue promptly.
Bonuses & Promotions

11 det offers an attractive welcome bonus for new members. A special match bonus is available on your first deposit. To see the current offer, Bonus page and Latest Promotions Visit the page.

Most bonuses come with a wagering requirement — meaning you need to bet a specified multiple of the bonus amount before you can withdraw. Terms vary by bonus, so bonus page View details.

Make sure to read all terms and conditions before claiming a bonus to avoid any issues later.

Yes, 11 det regularly offers daily login bonuses, reload offers, and special match day promotions for existing members. Log in each day and check your dashboard to see the offers available to you.

11 det's cashback offer returns a percentage of your net losses over a set period. It's typically calculated on a weekly or monthly basis and credited to your account automatically.
Betting & Sports

11 det offers betting on over 20 sports, including cricket, football, tennis, badminton, and basketball. All major tournaments are covered — IPL, BPL, World Cup, Premier League, and more. To find out more, Betting Page View.

Yes, 11 det offers live in-play betting. You can place bets at real-time odds while a match is in progress. Odds change by the second, so quick decision-making is key.

Bets generally cannot be cancelled once submitted. However, if an event is postponed or cancelled, your stake will be refunded automatically. For full details, Terms & Conditions page.

To join 11 det's jackpot program, you need to place qualifying bets. Details on the jackpot rules and current prize pool can be found on the On the Jackpot page, are listed there. The more you bet, the greater your chances of winning.
Security & Privacy

login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes about 2 minutes.

Yes, 11 det uses top-grade SSL encryption. Your personal information, payment data, and login credentials are fully protected. To learn about our privacy policy, Privacy Policy Visit the page.

Change your password immediately and notify us at support@11det.com. Our security team will review your account and take the necessary action. As a precaution, never share your password or OTP with anyone.
VIP & Points System

11 det VIP members enjoy exclusive bonuses, faster withdrawals, a dedicated account manager, invitations to special events, and higher betting limits. To learn more about the VIP program, VIP Page View.

Points are automatically earned with every bet you place. The more you bet, the faster you climb to higher VIP tiers. Points can be redeemed for bonuses, free bets, and special rewards.

11 det has multiple VIP tiers, from Bronze all the way up to Diamond. Reach the required points and you'll be upgraded automatically. Each tier comes with greater rewards and benefits.
Voucher

After logging in On the Voucher page, go there, enter the code you received in the designated field, and click "Redeem". If successful, the bonus or balance will be added to your account instantly. Each voucher can only be used once.

Expired vouchers can no longer be redeemed. Each voucher comes with its own expiry date, so it's best to use them promptly. Check back regularly for new vouchers on the Promotions Page Check it out.
Get direct help

If you can't find what you're looking for, our support team is always here to help.

support@11det.com Live Chat (login required)
Useful Pages
Register Log In Bonus VIP Latest Promotions Responsible Gaming Terms & Conditions Privacy Policy
Quick Tips
  • Use a strong password
  • Check Promotions Regularly
  • Understand the odds before you place a bet
  • Bet Within Your Budget
  • Use your voucher code before it expires
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