11 det's Privacy Policy

1 Introduction

Welcome to 11 det. This privacy policy explains how we collect your personal data, the purposes for which it is used, and how securely it is stored. 11 det firmly believes that your privacy is a fundamental right and that protecting it is our responsibility.

This privacy policy applies to all data processing related to use of our website and mobile platform. By using the 11 det platform, you agree to this privacy policy.

Our privacy policy is built in accordance with applicable data protection laws and international standards. We want you to use 11 det with complete peace of mind.

2 What information we collect

11 det collects your information in several ways. Below is a clear overview of what we collect and why.

Registration details:

• Full Name & Date of Birth
• Email address & mobile number
• Current Address & Country
• Preferred Currency & Language

For verification purposes:

• Copy of national ID card or passport
• Utility bill or bank statement as proof of address
• Information required to verify your payment method

Automatically Collected Information:

• IP Address & Device Information
• Browser type & operating system
• Platform activity logs & session data
• Information from Cookies & Tracking Technologies

3 Purpose of Data Use

11 det uses your information only for specific, legitimate purposes. The table below gives a full breakdown of what data is used and why:

We also use your information to: keep you informed about new bonuses and promotions (with your consent), provide customer support, and run analytics to improve our platform.

4 Data sharing & third parties

11 det never sells your personal data. However, limited information may be shared with trusted partners as necessary to operate the service:

• Payment providers: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• KYC Service Providers: Regulatory-approved bodies for identity verification.
• Legal Authorities: To comply with legal orders from courts or regulatory authorities.
• Technology service providers: For cloud hosting and security services — under strict confidentiality agreements.

We have strict data processing agreements in place with all third parties. They are bound to use your information only for the specified purpose and may not use it for anything else.

5 Cookies & Tracking Technologies

11 det uses cookies and similar tracking technologies on its website to enhance your browsing experience and maintain the quality of our services.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics cookies: Helps us understand which parts of the platform are used most.
• Marketing Cookies: Used to show you relevant offers based on your interests.

You can manage or disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the availability of some platform features.

6 Data Retention Period

11 det does not retain your data beyond what is necessary. A specific retention period is defined for each type of information:

• Account information: For as long as your account is active and for up to 5 years after closure.
• Transaction records: Retained for a minimum of 7 years as required by law.
• Communication Logs: Customer support conversations are retained for up to 2 years.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• KYC Documents: Up to 5 years maximum, in accordance with regulatory requirements.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

7 Your rights

Under 11 det's Privacy Policy, you have a number of important rights that we fully respect:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted.
• Right to data portability: You may request a copy of your data in a machine-readable format.
• Right to object: You may object to your information being used for marketing communications.
• Right to Withdraw Consent: You may withdraw consent for any processing at any time.

To exercise any of these rights support@11det.com-. We typically respond within 30 days.

8 Data Security Measures

11 det uses industry-leading security measures to protect your data. Our security infrastructure is built on the following technologies:

• 256-bit SSL encryption: All data transmissions are fully encrypted.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Two-Factor Authentication: An extra layer of security for your account.
• Regular security audits: Regular security testing conducted by independent third-party experts.
• Access Control: Employees are granted access only to the information they need.

9 Minor's Privacy

11 det is strictly for individuals aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

Age is verified at registration. If we become aware that a minor's information has been collected, we will immediately close that account and delete all associated data.

If you believe a minor has used your account or registered independently, please contact us immediately at support@11det.comto notify us.

10 Policy Updates & Contact

11 det may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email and display the updated date on this page.

Continued use of the platform after any changes indicates your acceptance of the updated privacy policy. We recommend checking this page regularly.

For any privacy-related questions or complaints, please contact us:

• Email: support@11det.com
• Live chat: 24/7 support available via the chat button at the bottom of the website.